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Always wonder why you wait in long lines at the DMV. It's because they don't know what they are doing. They have 40 workers and only 10 of them are at the windows. The others are behind the ones at the windows having conversation. This prolongs them to call numbers. A DMV representative says they do this so that they make customers upset so they can just do what they need to do online instead of coming in. Ms. Patsy, a 83 year old women who comes to the DMV for everything, says that this new computer stuff is aggravating because she can't use it and if the DMV wants to go to that then she will never get anything done.
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